New Application Process - Away Match Tickets

In partnership with

Leeds United

·31 Juli 2025

New Application Process - Away Match Tickets

Following a ticketing policy review which included reviewing and listening to fan feedback and after discussions with our Supporters Advisory Board, we can confirm a new online application process will be in place when applying for away tickets for the 2025/26 Season.

The new application process is designed to:

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Continue to reward loyalty
Ensure a smoother process to apply for away tickets, without the need for online queues and the removal of a first come, first served basis approach
Provide a fairer and more inclusive application process for Season Ticket Holders & Members
Strengthen the clubs protection against ticket misuse, bots and touting

Away Ticket Policy & Distribution

Premier League clubs must make 3,000 away tickets available (unless the capacity is under 30,000 and tickets must equate to 10% of stadium capacity)
Our policy of rewarding loyalty will continue, with all Away Season Ticket Holders guaranteed a ticket
An allocation of tickets will then be distributed between home Season Ticket Holders and Members who gained a high away match attendance in the 2024/25 season via the ‘Tracker’ system (50% chance of success)
Ticket allocations will continue to be available for home Season Ticket Holders and Members as detailed below

Based on the away allocation being 3,000 tickets, the distribution policy is listed below:

34.2% Away Season Ticket Holders
28% Tracker (supporters with high tracker attendance from the 2024/25 season)
28% Home Season Ticket Holders
9.8% Members

Away tickets are only available to current Season Ticket Holders / Members (strictly one ticket each).

New Application Process

An online ballot application process will take place approximately three to four weeks before a fixture, replacing our previous first come first served basis approach
A ballot process will take place for all three of our application phases reserved for Tracker, Season Ticket Holders & Members
Applicants will have a designated window to enter the ballot. You can enter at any time during the ballot application window and your odds of success will remain the same
The maximum number of qualifying applicants within a ballot application is six.

The ballot process has proved extremely successful for home ticket sales.

Below is an example to show how the ballot process will work for away games. For consistency, we will aim to work to the below timings for each away fixture:

Tracker Ballot – MONDAY

The ballot will open at 10am on Monday to Season Ticket Holders and Members who qualify to apply via the ‘Tracker’. Applications for the Tracker Ballot will close at midnight on the same day.

Tracker Ballot Run – TUESDAY

The Tracker Ballot will be run (automated random draw) on Tuesday. The supporters who are successful in the ballot will automatically have their credit/debit card charged for the total ticket cost (including booking fees) and the lead applicant of the ballot application will receive a confirmation email on Tuesday.
Any supporters who are successful in the ballot but payment has failed will be notified (lead applicant) via email and will receive a payment link to pay online within a designated timescale. Failure to pay before the deadline will result in the ballot application being cancelled.
If the lead applicant does not receive a payment confirmation email then their ballot application has not been successful. Supporters can check if they are successful in the ballot by accessing the Tickets tab within their online ticketing account.

Season Ticket Holders Ballot / Members Ballot – WEDNESDAY

Separate ballots will open at 10am on Wednesday; one for Season Ticket Holders and one for My Leeds Members. Applications for these ballots will close at midnight on Thursday.
Season Ticket Holders and Members who are unsuccessful with their Tracker Ballot application can submit a further application during this window.

Season Ticket Holders Ballot / Members Ballot Run – FRIDAY

The Season Ticket Holders and Members Ballots will be run (automated random draw) on Friday. The supporters who are successful in the ballot will automatically have their credit/debit card charged for the total ticket cost (including booking fees) and the lead applicant of the ballot application will receive a confirmation email on Friday.
Any supporters who are successful in the ballot but payment has failed will be notified (lead applicant) via email and will receive a payment link to pay online within a designated timescale. Failure to pay before the deadline will result in the ballot application being cancelled.
If the lead applicant does not receive a payment confirmation email then their ballot application has not been successful. Supporters can check if they are successful in the ballot by accessing the Tickets tab within their online ticketing account.

If you have any queries please contact the Ticket Office on 0371 334 1992.