Everton's Matchday Experience gets a big boost from the new stadium | OneFootball

Everton have delivered one of the most significant improvements in the Premier League for matchday experience in the first full season at Hill Dickinson Stadium. 

Results from the Premier League's official Matchday Fan Experience & Engagement Survey show Everton ranked fifth in the league, rising 12 places year-on-year, with an overall score of 74.2 -- up more than eight points on last season and well above the league average of 67.0.

Major in-stadium improvements across every key metric

The move to Hill Dickinson Stadium has delivered a clear step-change in the supporter experience, with every core in-stadium metric improving year-on-year from Goodison Park to the Club's new home.

Everton's matchday operations have also been a standout success. Stewarding ranks first in the Premier League, while the overall attitude and performance of Club staff ranks third. This consistency of delivery from Everton's workforce is reflected across key supporter touchpoints, with ticket office staff ranked fifth and catering staff sixth in the league.

The Club has also delivered a best-in-class digital experience, ranking first in the Premier League for both WiFi connectivity and mobile phone signal. This is driven by Everton's partnership with HPE Aruba and the installation of a state-of-the-art distributed antenna system (DAS), providing enhanced 4G and 5G coverage across the entire stadium footprint.

Across the wider matchday offer, Everton also ranks within the top five Premier League clubs for 'fanzone experience' at the Budweiser Plaza (4th), cleanliness (3rd), in-stadium announcements (5th), matchday food and drink (4th), and the matchday programme (4th).

Together, these results position Hill Dickinson Stadium among the leading matchday venues in the Premier League and Europe.

Supporter sentiment

The report highlights a shift in supporter confidence, with all key sentiment measures showing substantial year-on-year increases to now sit above the Premier League average.

This renewed confidence is also evident across wider governance and responsibility measures, with Everton performing at or above the Premier League average in recruiting the best possible squad, openness and transparency, maintaining the ethos and traditions of the Club, sustainable financial policy, and environmental impact.

Strong engagement and community connection

Supporters report feeling more engaged and valued, with Everton performing above the league average across a number of fan engagement measures - including listening and responding to supporters, communication around fixtures, engagement from Club leadership, and community initiatives.

The vast majority of supporters also believe the Club makes a significant contribution to the local community, underlining the continued impact of Everton's engagement with fans and the unwavering work of Everton in the Community beyond matchdays and demonstrating the Club's commitment to L4 and the areas immediately around Goodison Park.

A strong foundation for the future

These findings provide a powerful endorsement of Everton's first season at Hill Dickinson Stadium, demonstrating both a transformed matchday experience and a continued connection with supporters.

Everton's own post-match supporter surveys reinforce the findings of the Premier League's Fan Experience & Engagement Survey, highlighting a consistently strong in-stadium experience at Hill Dickinson Stadium. Supporters rate key elements, such as seat view and sightlines, staff friendliness and helpfulness, and pre-match communications among the highest-performing areas, with atmosphere and stadium entry also scoring strongly. These results underline the success of the Club's new home in delivering a high-quality matchday environment once supporters are inside the stadium footprint.

With continued investment in stadium facilities, fan engagement and community initiatives, the Club will look to build on this momentum as it enters its second season at its new home.

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Reader Comments (6)

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No surprise really that we should see a big uptick from this, but some of the numbers are interesting, eg: Perception of Everton as a "well-run club" has risen from 6% to 80% after the TFG takeover.

We've presented the club's full official Press Release here, which is not something we've done before. The same can be seen on the club's official website -- the difference being that we can comment on and discuss it here on ToffeeWeb.

Please let me know in the comments if this is the sort of thing you think we should be covering, or if it's just unnecessary duplication of what's already out there?

Thanks.

3 Posted 17/04/2026 at 16:52:56

Ever get the sense that wherever we get it from, it is a meaningless story using evaluation system that has sod all to do with the real game or fans.

If we bask in this as a sign of PL telling us what success is..then who gives a shit about a footy game on Sunday?

We are the best avocado salad in PL.

Mea culpa.

Written as I am halfway through my 66th year!

I respect younger views but not PL.