Massa council meets to discuss operations and fan experience | OneFootball

The Massa Council held its fourth meeting with Galo’s management on the evening of Thursday (7/2) at Arena MRV. The meeting’s central topic was matchday operations. Issues discussed included ticket pricing policy, access flows, security costs, services offered to fans, and other aspects that impact the experience of the Atleticana fan base at the stadium.

During the meeting, which was attended by CEO Pedro Daniel and other members of Atlético’s board, Operations Director Leonardo Barbosa detailed the processes, challenges, and strategies adopted by Atlético in the operational management of matches, and listened to suggestions from the council members.

“The meeting was very good. Some of the demands brought by the council members and accepted by us are already in the implementation process. We had a presentation from the operations department about security at Arena MRV, especially the issue of costs, which became the subject of controversy on social media. So, we made a point of showing the particularities of Arena MRV, how security is handled, and the whole rationale behind it, because we prioritize the fan experience. We are the arena that invests the most in security precisely to offer the best experience for the supporters. So, they understood the stadium’s logistical complexities, such as the number of gates, the esplanade, and security measures to ensure visibility in the areas reserved for people with disabilities. We showed all of this, discussed issues related to ticket sales for embassies and consulates, ways to improve the experience of organized supporter groups — in short, it was a very productive meeting,” the director emphasized.

PHOTO GALLERY Photos: Pedro Melo / Atlético

According to Leonardo Barbosa, the Massa Council has been bringing important suggestions to the Club. “We have operational issues such as, for example, improving the route from the metro to the Arena, parking space for embassy buses when they come from the countryside, a special line departing from downtown, the issue of acoustics in other areas of the stadium, among other actions they raised and that we have been working to implement as quickly as possible,” he added.

Council member Luizão Galo Doido, president of the Galo Embassies, also praised the meeting. “It was very nice. In my view, the best meeting we’ve had so far. The Massa Council is really taking action, making the necessary criticism and identifying what needs to be improved for the supporters. Atlético, in turn, is cooperating a lot, standing with us, making a strong effort. We already have some projects underway and, without a doubt, they will be successfully completed,” he said.

“I want to tell the supporters to believe in the Massa Council project and that we, the council members, and the Club are working very hard for the benefit of the Atleticana fan base. We will soon have great news for everyone,” he concluded.

Created to expand fan participation in discussions on strategic topics, the Massa Council is a pioneering initiative to bring the Club and its supporters closer together. The objective is to establish an institutional channel for dialogue, in which different perspectives can contribute to the continuous improvement of projects and services. The Massa Council reinforces the Club’s commitment to increasingly transparent, participatory management that is connected to the supporters’ demands.

This article was translated into English by Artificial Intelligence. You can read the original version in 🇧🇷 here.