Neo Química Arena boosts staff training for inclusion, anti-bias | OneFootball

Before the match between Corinthians and Remo, valid for the 19th round of the Brazilian Championship, Neo Química Arena held a training session for the professionals responsible for match operations. The initiative aimed to reinforce inclusion practices, guide staff on public service protocols, and highlight measures to combat any form of discrimination داخل the stadium.

The training took place in the Arena auditorium and brought together all employees who work directly in assisting fans. During the meeting, participants received guidance on how to act in different situations that may occur on matchdays, prioritizing hospitality, safety, and respect for the attending public.

Photo: Disclosure/Corinthians

Among the main topics covered was assistance for people with Autism Spectrum Disorder (ASD). Staff were instructed on how to identify situations in which a fan may need support and which procedures should be adopted to offer assistance in an appropriate and humane manner.

Neo Química Arena has an exclusive space for people with ASD, designed to provide an environment with less noise stimulation and greater comfort for fans with auditory hypersensitivity. In addition to this structure, staff receive frequent training to ensure qualified assistance whenever necessary.

Another service provided by the stadium is specialized assistance for People with Disabilities (PwD). Teams stationed at strategic points around the Arena remain available to help fans who need support throughout the matches.

Combating discrimination was also one of the focuses of the lecture. Professionals received specific guidance on how to act in cases involving racism, xenophobia, homophobia, or any other form of prejudice, following the protocols established by the Neo Química Arena management.

As part of its ongoing awareness efforts, the stadium maintains informational signs spread across different sections, encouraging attitudes of respect and good coexistence among fans, both inside the Arena and in its surroundings. In addition, there are internal procedures to ensure that each situation is handled quickly and appropriately.

During the training, the first steps that staff should take when witnessing episodes of discrimination or any situation requiring immediate support were also presented, until the responsible teams take over the incident.

Holding this training is part of Neo Química Arena’s operational routine. Before each match, professionals receive guidance aligned with the characteristics of the event, with the aim of offering a safer, more organized, accessible, and welcoming environment for the entire Faithful Supporters.

This article was translated into English by Artificial Intelligence. You can read the original version in 🇧🇷 here.