Corinthians IT chief on fighting touts, Neo Química Arena blocks | OneFootball

Corinthians has intensified its use of technological tools to identify possible ticket scalping practices involving tickets for matches at Neo Química Arena. Marcelo Munhoes, the club’s Information Technology director, explained in an interview with Rádio Coringão how the monitoring works and revealed that some people linked to a high volume of tickets have already been identified.

Recently, Timão carried out specific actions before the matches against Santos and Chapecoense, both in the Brazilian Championship. According to the executive, however, the work is not limited to specific games. The analysis takes place continuously, as the department seeks to keep up with new methods used to try to bypass the ticket sales system.

Photo: Júlio César Costa/Ag.Paulistão

Ongoing work against ticket scalping

Munhoes explained that, in certain matches, Corinthians increases the amount of data analyzed to carry out targeted operations against illegal resale. In his view, this is a process that needs to be constantly updated, especially with the emergence of new technologies.

“Well, actually, this is ongoing work and, in some matches, we decide to take a larger sample to carry out an anti-scalping action, but this is work that will never end. Scalpers find out, fraudsters find loopholes with new technologies, and Corinthians keeps closing them. We also keep creating new tools to curb this practice.”

The director was also asked about identifying those responsible for the cases found by the club. According to him, Corinthians has already managed to trace people connected to the largest volumes of blocked tickets.

Corinthians adopts blocks gradually

In addition to identifying the cases considered most relevant, the department monitors other fans who appear in the analyses. Munhoes pointed out that some people may end up involved without even knowing they are participating in the scalping process.

The executive also explained that the club avoids carrying out all blocks simultaneously. The strategy is to act gradually to reduce the practice without compromising the stadium access operation.

“Yes, we have already managed to identify some people responsible for the largest numbers of tickets we blocked. But regardless of that, all fans who, in fact, have some involvement, even unknowingly, in a passive way, we are already able to identify them, even those we do not block. Because we take a sample, as I said. If we suddenly block everyone we have identified, it could cause some problem in the operation. So we gradually apply blocks, in a way that reduces scalping without affecting the operation.”

In this way, Corinthians continues to monitor ticket-related activity and works on developing mechanisms to close possible loopholes identified in the system. According to Munhoes, the intention is to make the fight against ticket scalping a permanent process, with adjustments as new forms of fraud are detected.

This article was translated into English by Artificial Intelligence. You can read the original version in 🇧🇷 here.