Invited to attend Newcastle United fans home ticketing workshop and this is what happened | OneFootball

Recently, many Newcastle United fans received an email from the club asking if they wanted to be considered to take part in a Home Ticketing Workshop.

The invitation stated…

‘We want to continue hearing from you and get your feedback.

We are hosting a Home Ticketing Workshop on Thursday 6 November 2025, from 6:00pm – 7:30pm, both at St. James’ Park and online. We would love for you to be a part of it.

The session will bring together supporters in small discussion groups to share your views, raise ideas, and help shape future home ticketing services.’

I expressed my interest in attending in person, and a few days ago was informed I had been selected, although while I requested to attend in person I was selected to ‘attend’ online.

The event turned out to be nothing like the interactive event I was anticipating.

The invited Newcastle United fans were treated to a 15 minute PowerPoint presentation which focused on the claimed ballot and general sale success rates, and the effort to catch ticket touts, and people using various computer technology to get to tickets. All of this information was previously released to the media, and published in the Evening Chronicle, amongst others, in October.

Then, all the online attendees were presented with three questions to which they requested responses, basically…

1. What is good about the ticketing process?

2. What is bad/frustrating? and

3. What could be improved?

Online attendees were then disconnected, although the three questions remained open until the responses were filled in and submitted.

So there were no discussion groups, unless the in person attendees got that opportunity.

So the burning questions remain.

How many season tickets are there?

How many members are there?

How many tickets are available to members in each ballot and subsequent general sale?

Is it club policy to prioritise corporate tickets over members in the ballot/general sale?

I say this with the knowledge that Corporate tickets are available for the Burnley game (December 6th) but the ballot doesn’t open until Monday 10th November. This has also been the situation with all the ballots this season to date. Is this a reason why the club cannot say how many tickets are available for members because, bluntly, they don’t know how many corporate seats will be sold?

I’m sure there will be a club statement in the near future thanking the Newcastle United fans for participating in the workshop and advising that they will take the feedback on board.

But the feedback is sanitised, due to the club selecting the questions.

Personally, I don’t think this workshop has done anything but further alienate a lot of Newcastle United fans.